Hardware/Software Request Instructions
Instructions:
1. Follow the link below to get to the Tree Top FreshService Portal either by copy and pasting into a browser address bar or clicking the link below.
https://treetopincservicedesk.freshservice.com/
2. On the home page, Select "Request New Service" with the shopping cart.
3. If you have not signed into your Office 365 account on your browser, you will notice a banner at the top that has appeared, Click the "Request New Service" again. If you have signed into Office 365 in your browser and this message does not appear, then you can skip to step 7
4. It should take you to a sign on page. Select the "Sign in with SSO" option.
5. Then enter your Tree Top Email address. And Click Next.
6. Enter your Tree Top password. Then Click Sign in.
7. In the service catalog, you are defaulted to see all items. On the navigation tabs on the left, there are three categories, select Hardware or Software requests for what you are wanting to request. In this example we will select hardware request.
8. Find the item you would like to request, for this example we will be selecting "Standard Desk User". Click on "Request now" while hovering over the item.
9. Before you begin filling out the form, you can add others to receive updates on the ticket/request by clicking the "Add cc" under the requestor/Email on the right. It will open a space to ender email addresses of who you want to be notified.
10. At the top there is a description for what is being requested.
11. Any question followed by a red asterisk is required to place the request.
12. The first question is who is the equipment for and helps us know who to assign the equipment too. And is generally the first question on any of the requestable Items.
13. The next question is a short description of the need for the item. That way, we know the problem that is being solved with this item.
14. Next question is a drop down for how many monitors are needed.
15. The next question is another drop down and asks if a desk phone is needed.
16. The next question is where the requested equipment needs to be deployed to. This helps the Help Desk get the equipment to the location with less questions for the requestor.
17. From here, you can enter a date the equipment is needed by clicking on the box below, "Start date", to open up the calendar and select the date.
18. Last section is the additional comments section. It is just for anything that needs to be said or added that was not on the form for this equipment.
19. The form can now be submitted at the top right with the "Place Request" button.